Privacy Policy
1. Introduction
At Shopkr, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you visit or shop at shopkr.in. By using our website or placing an order, you agree to the practices described in this policy.
2. Information we collect
When you shop with us or interact with our website, we may collect the following information:
• Personal details — your name, email address, phone number, and delivery address when you place an order or create an account.
• Payment information — we do not store your card or payment details. All payments are processed securely through third-party payment gateways.
• Order information — details of the products you purchase, order history, and transaction records.
• Device and usage data — IP address, browser type, pages visited, and how you interact with our website. This is collected through cookies and analytics tools.
• Communication data — messages you send us through the contact form, email, or WhatsApp.
3. How we use your information
We use the information we collect to:
• Process and fulfill your orders, including shipping and delivery • Send order confirmations, tracking updates, and delivery notifications
• Respond to your queries, complaints, or support requests
• Improve our website, product listings, and customer experience
• Send promotional offers or new product updates — only if you have opted in to receive them
• Detect and prevent fraud or unauthorized activity
• Comply with applicable laws and regulations
4. Sharing your information
We do not sell or rent your personal information to anyone. We only share your data with trusted third parties where necessary to operate our business:
• Delivery partners — your name, phone number, and address are shared with our courier partners to fulfill your order.
• Payment gateways — your payment is processed securely by our payment partners. We do not have access to your card details.
• Analytics providers — we use tools like Google Analytics to understand how customers use our website. This data is anonymised and used only to improve our store.
• Legal requirements — we may disclose your information if required by law or in response to a valid legal request.
5. Cookies
Our website uses cookies — small files stored on your device — to improve your browsing experience, remember your preferences, and analyse website traffic.
You can choose to disable cookies through your browser settings at any time. However, some parts of our website may not function properly without them.
6. Data security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or loss. All transactions on our website are encrypted using SSL (Secure Socket Layer) technology.
However, no method of transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.
7. How long we keep your data
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy — including order records, legal obligations, and dispute resolution. Once your data is no longer needed, we securely delete or anonymise it.
8. Your rights
You have the right to:
To exercise any of these rights, please contact us at support@shopkr.in.
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal obligations
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
9. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before sharing any personal information.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised date. We encourage you to review this page periodically.
11. Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:
• Email: support@shopkr.in
• Location: Rajkot, Gujarat, India
• Support hours: Monday to Saturday, 10 AM – 7 PM