Refund policy

1. Return Eligibility

Products may be eligible for return if:

• The item is damaged or defective
• The wrong product was received
• The product is unused and in original packaging

To qualify for a return:

• Products must be returned within [X DAYS] of delivery
• Proof of purchase may be required

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2. Non-Returnable Items

The following items may not be eligible for return:

• Personal care products
• Used items
• Customized products
• Clearance or sale items
• Gift cards

Additional exclusions may apply depending on product category.

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3. Return Request Process

To initiate a return, contact us at:

Please include:

• Order number
• Product photos (if damaged)
• Reason for return

Our support team will review your request and provide next steps.

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4. Refund Process

Once the returned product is received and inspected:

• Approved refunds will be processed within 6-7 business days
• Refunds will be issued to the original payment method

Bank or payment gateway processing times may vary.

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5. Exchange Policy

Exchanges may be available for:

• Defective products
• Damaged items
• Incorrect products received

Exchange requests are subject to stock availability.

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6. Damaged or Defective Products

If you receive a damaged or defective item:

• Contact us within 1 of delivery
• Share photos/videos for verification

We will work to provide:

• Replacement
• Exchange
• Refund where applicable

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7. Return Shipping Costs

• Customers may be responsible for return shipping charges unless the issue was caused by us.
• Original shipping fees may be non-refundable unless otherwise stated.

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8. Refund Rejections

Refunds may be declined if:

• Products are returned used or damaged
• Return request exceeds the allowed timeframe
• Items fail inspection

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9. Contact Information

For return or refund assistance, contact:

Shopkr
Email: thetopstudiodesign@gmail.com